Also released with this report are two related items about freshmen:
"Major Findings: PIL's Freshmen Study" (2:40) (December 2013)
How do today's freshmen make the critical transition from high school to college? What challenges do they face with finding and using information on their new campus? This PIL research preview highlights key findings from the 2013 PIL Freshmen Study, based on interviews with 35 freshmen from six . colleges and universities. (No permission required for use of PIL videos.)
As an approach, design thinking taps into innate human capacities but that are overlooked by more conventional problem-solving practices. It does not only focus on creating products and services that are human centered, but the process itself is also deeply human.  The process is best thought of as a system of overlapping spaces rather than a sequence of orderly steps: inspiration, ideation, and implementation.  Inspiration is the initial problem or opportunity that leads you to the finding of the solution; ideation is the core of the development process where the idea is better defined; and implementation is the final step where the solution comes in contact with the outer world. Projects may loop back through inspiration, ideation, and implementation more than once as the team refines its ideas and explores new directions. Therefore, design thinking can feel chaotic, but over the life of a project, participants come to see that the process makes sense and achieves results, even though its form differs from the linear, milestone-based processes that organizations typically undertake.  Design thinking activities are carried on in different steps which are: empathize, define, ideate, prototype and test.  Within these steps, problems can be framed, the right questions can be asked, more ideas can be created, and the best answers can be chosen.